CANCELLATION POLICY

To ensure fair access to our services and proper scheduling for all members and guests, The Well Savannah maintains the following cancellation policy (the “Policy”): 1. Appointments must be canceled or rescheduled at least 12 hours prior to the scheduled session time. Timely notice allows the Business to make the session available to other guests. 2. Failure to provide required notice may result in a $25 late cancellation or no-show fee. This fee may be automatically charged to the payment method on file. 3. Members and guests are responsible for ensuring cancellations are submitted through the appropriate booking platform, app, or by contacting the Business directly. 4. Repeated no-shows or late cancellations may result in suspension of booking privileges or membership review. 5. The Business reserves the right to waive fees in cases of emergencies or circumstances deemed appropriate by management, at its sole discretion. By scheduling an appointment, I acknowledge and agree to the terms of this Cancellation Policy.